Simple Awareness Around Croquet Set Types

1. Introduction

Croquet Sets Overview ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, username, or similar identifier
• Contact Data: Email address, state/region of residence
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences for receiving information about croquet set awareness and educational content
• Profile Data: Your stated areas of interest (set types, mallet styles, ball formats, general learning)

3. How We Collect Your Personal Data

We collect personal data through:

• Direct Interactions: When you submit our lead capture form, contact us, or request information
• Automated Technologies: Through cookies and similar tracking technologies as you navigate our website
• Third-Party Sources: Analytics providers, advertising networks, and search information providers

4. Purposes of Data Processing

We use your personal data for the following purposes:

• To provide educational content and awareness materials about croquet sets
• To respond to your inquiries and provide customer support
• To send you informational updates about croquet set categories and formats
• To improve our website functionality and user experience
• To analyze usage patterns and optimize our content delivery
• To comply with legal obligations under Malaysian law
• To protect our legitimate business interests and legal rights

5. Legal Basis for Processing

Under the PDPA, we process your personal data based on:

• Consent: You have given explicit consent for us to process your personal data for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our service obligations to you
• Legal Obligation: Processing is required to comply with Malaysian legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights do not override these interests

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who provide website hosting, email delivery, analytics, and technical support
• Professional Advisors: Lawyers, accountants, and consultants who require access for professional purposes
• Regulatory Authorities: Government bodies, law enforcement, or regulators when required by law
• Business Transfers: In connection with any merger, sale, or acquisition of all or part of our business

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection practices
• Secure data storage with backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention Period

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Active Users: Data is retained while you actively engage with our services
• Inactive Users: Data may be retained for up to 3 years after your last interaction
• Legal Requirements: Some data may be retained longer if required by Malaysian law
• Legitimate Interests: Data may be retained to protect our legal rights or resolve disputes

9. Your Rights Under PDPA

Under Malaysian law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia. When we do so, we ensure appropriate safeguards are in place, including:

• Data processing agreements with international standards
• Compliance with equivalent data protection frameworks
• Use of secure transfer mechanisms approved under Malaysian law

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at privacy@croquetoverview.my.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related inquiries, data access requests, or to exercise your PDPA rights, please contact:

Email: privacy@croquetoverview.my
General Inquiries: hello@croquetoverview.my
Address: Kuala Lumpur, Malaysia

1. Agreement to Terms

By accessing and using Croquet Sets Overview ("Service," "Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service and all applicable laws and regulations of Malaysia. If you do not agree with any part of these terms, you must not use our Service.

2. Educational Purpose Only

Croquet Sets Overview is an educational platform providing informational awareness about croquet set types, component formats, and recreational contexts. Our content is for general educational purposes only and does not constitute:

• Professional advice or recommendations
• Guarantees of accuracy, completeness, or reliability
• Warranties regarding durability or performance of any products
• Compliance certifications or regulatory approvals
• Expert guidance for specific recreational or purchasing decisions

3. No Guarantees or Warranties

We expressly disclaim all warranties and guarantees, including but not limited to:

• Content Accuracy: We make no guarantees about the accuracy, reliability, or completeness of information provided
• Performance Claims: No warranties are made regarding the performance, durability, or quality of any products discussed
• Fitness for Purpose: Information is provided "as is" without warranty of any kind
• Currency of Information: Content may become outdated; we do not guarantee current information
• Compliance: We do not guarantee compliance with any standards, regulations, or requirements

4. User Responsibilities

As a user of our Service, you agree to:

• Provide accurate and complete information when using our forms
• Use the Service only for lawful educational purposes
• Not misrepresent your identity or provide false information
• Not attempt to gain unauthorized access to our systems
• Not use automated tools to scrape or harvest data from our Service
• Not interfere with the proper functioning of our Platform
• Conduct your own independent research before making decisions
• Verify all information with appropriate professionals or authorities

5. Intellectual Property Rights

All content, design elements, trademarks, and intellectual property on this Platform are owned by or licensed to Croquet Sets Overview. This includes:

• Text, graphics, images, and visual designs
• Software code and website functionality
• Trademarks, service marks, and brand elements
• Educational materials and content compilations

You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without our express written permission.

6. Payment Terms

If we offer paid services, courses, or digital products in the future:

• Pricing: All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated
• Payment Processing: Payments are processed securely through third-party providers
• Billing: You authorize us to charge your payment method for all applicable fees
• Price Changes: We reserve the right to modify pricing with reasonable notice
• Taxes: Prices may not include applicable taxes; you are responsible for any taxes
• Non-Payment: Failure to pay may result in service suspension or termination

7. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• We are not liable for any indirect, incidental, special, or consequential damages
• We are not responsible for any loss of profits, data, or business opportunities
• Our total liability shall not exceed the amount paid by you (if any) for our services in the past 12 months
• We are not liable for actions taken based on information obtained from our Platform
• We are not responsible for third-party content, links, or services

8. Indemnification

You agree to indemnify, defend, and hold harmless Croquet Sets Overview, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of our Service
• Your violation of these Terms of Service
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations

9. Acceptable Use Policy

You must not use our Service to:

• Violate any Malaysian or international laws
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Harass, threaten, or harm others
• Collect personal data without authorization
• Impersonate others or misrepresent affiliations
• Engage in fraudulent or deceptive practices

10. Termination Rights

We reserve the right to:

• Suspend or terminate your access immediately for violations of these Terms
• Discontinue the Service at any time with or without notice
• Remove or modify content at our discretion
• Refuse service to anyone for any reason

Upon termination, your right to use the Service ceases immediately.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Malaysia. Any disputes arising from these terms or your use of our Service shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

12. Dispute Resolution

In the event of a dispute:

• You agree to first attempt informal resolution by contacting us at legal@croquetoverview.my
• We will work in good faith to resolve disputes within 30 days
• If informal resolution fails, disputes may be resolved through mediation or arbitration before court proceedings
• Arbitration shall be conducted in Kuala Lumpur under Malaysian arbitration rules

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after changes constitutes acceptance of the modified terms. Material changes will be communicated via email or prominent website notice.

14. Contact Information

For questions about these Terms of Service, please contact:

Email: legal@croquetoverview.my
General Inquiries: hello@croquetoverview.my
Address: Kuala Lumpur, Malaysia

1. Introduction

At Croquet Sets Overview, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on any paid digital products, courses, or services we may offer. This policy complies with Malaysian consumer protection laws.

2. 14-Day Digital Guarantee

We offer a 14-day money-back guarantee for all digital products and services:

• The guarantee period begins from the date of purchase
• You may request a full refund within 14 days if you are not satisfied
• No questions asked – we respect your decision
• Refunds are processed in the same currency as the original purchase
• You must submit your refund request before the 14-day period expires

3. Refund Eligibility

You are eligible for a refund if:

• Your refund request is submitted within 14 days of purchase
• You have not violated our Terms of Service
• You have not engaged in fraudulent or abusive behavior
• You have not already received a refund for the same product
• The product or service was not marked as non-refundable at the time of purchase
• You provide the required information for refund processing

4. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Send an email to refunds@croquetoverview.my with the subject line "Refund Request"
• Step 2: Include your full name, email address used for purchase, and order/transaction number
• Step 3: Briefly explain your reason for the refund (optional but helpful)
• Step 4: Our team will acknowledge your request within 2 business days
• Step 5: We will process eligible refunds and notify you of the outcome

5. Refund Processing Timeline

Once your refund request is approved:

• Approval Notification: You will receive confirmation within 2-3 business days
• Processing Time: Refunds are processed within 5-7 business days
• Bank Transfer Time: Your financial institution may take an additional 5-10 business days to credit your account
• Total Timeline: Full refund completion typically takes 10-17 business days
• Status Updates: We will keep you informed throughout the process

6. Refund Method

Refunds will be issued using the same payment method as the original purchase:

• Credit/Debit Cards: Refunded to the original card used
• Online Payment Services: Refunded to the original account (e.g., e-wallet)
• Bank Transfers: Refunded to the originating bank account
• Alternative Methods: Available only in exceptional circumstances and at our discretion

7. Non-Refundable Items and Services

The following are not eligible for refunds:

• Free content, guides, or services provided at no cost
• Products or services explicitly marked as "non-refundable" at the time of purchase
• Purchases made more than 14 days ago
• Services that have been fully consumed or completed
• Digital downloads that have been extensively used beyond reasonable evaluation
• Third-party products or services not directly provided by us
• Custom or personalized services that have been delivered

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

• When you have partially consumed a service or product bundle
• When technical issues prevented full access to content
• When updates or changes significantly altered the product after purchase
• As a goodwill gesture for specific situations
• The partial refund amount will be calculated on a case-by-case basis

9. Exceptions and Special Circumstances

We may make exceptions to this policy in cases of:

• Technical Issues: If our service was unavailable or defective
• Duplicate Charges: If you were accidentally charged multiple times
• Unauthorized Transactions: If the purchase was made without your authorization
• Content Misrepresentation: If the product significantly differs from its description
• Force Majeure: Circumstances beyond our reasonable control

10. Refund Abuse Policy

We reserve the right to deny refunds or suspend accounts if we detect:

• Repeated refund requests indicating a pattern of abuse
• Downloading or fully consuming content before requesting a refund
• Fraudulent claims or misrepresentation
• Violation of our Terms of Service
• Chargeback abuse or payment disputes without contacting us first

We will investigate suspected abuse and may permanently ban users from future purchases.

11. Chargebacks and Disputes

If you dispute a charge with your financial institution (chargeback):

• Please contact us first at refunds@croquetoverview.my to resolve the issue
• Chargebacks may result in immediate account suspension
• We may provide transaction records to your financial institution
• Resolved chargebacks may still affect your eligibility for future purchases
• We reserve the right to recover costs associated with unwarranted chargebacks

12. Currency and Exchange Rates

For international transactions:

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations may result in a different amount in your local currency
• We are not responsible for currency conversion differences
• Your financial institution's foreign transaction fees are not refundable

13. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on our website with a new "Last Updated" date. Your purchases after policy changes are subject to the updated policy. We encourage you to review this policy periodically.

14. Contact Information

For refund requests or questions about this policy, please contact:

Email: refunds@croquetoverview.my
General Inquiries: hello@croquetoverview.my
Address: Kuala Lumpur, Malaysia

We aim to respond to all refund inquiries within 2 business days.

1. Introduction

This Cookie Policy explains how Croquet Sets Overview ("we," "our," or "us") uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this policy. This policy is designed to be transparent and compliant with international privacy standards including GDPR-style requirements.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember certain information about your visit. Cookies are widely used to make websites work more efficiently and provide a better user experience.

Cookies typically contain:

• The name of the website that placed the cookie
• A unique identifier
• The expiration date of the cookie
• Specific data relevant to the website's functionality

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

• Purpose: Enable core website functionality
• Duration: Session or up to 1 year
• Examples: Authentication cookies, load balancing, security cookies

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. This helps us improve website performance and user experience.

• Purpose: Analyze website usage and performance
• Duration: Up to 2 years
• Examples: Google Analytics, page view tracking, bounce rate measurement

3.3 Functional Cookies

These cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.

• Purpose: Remember user preferences and settings
• Duration: Up to 1 year
• Examples: Language preferences, cookie consent choices, display settings

3.4 Targeting and Advertising Cookies

These cookies track your browsing habits to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

• Purpose: Deliver relevant advertisements and measure campaign effectiveness
• Duration: Up to 2 years
• Examples: Google Ads, Facebook Pixel, remarketing cookies

4. First-Party vs. Third-Party Cookies

First-Party Cookies: Set by our website directly. We use these to remember your preferences and improve your experience.

Third-Party Cookies: Set by external services we use, such as analytics providers, advertising networks, and social media platforms. These cookies are governed by the privacy policies of those third parties.

5. Specific Cookies We Use

6. Cookie Consent Model

When you first visit our website, you will see a cookie consent banner. You can choose to:

• Accept All Cookies: Allow all cookies for the best experience
• Decline Non-Essential Cookies: Only use strictly necessary cookies

Your consent preference is stored for 12 months. After this period, we will ask for your consent again to ensure your preferences remain up to date.

7. How to Control and Delete Cookies

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block only third-party cookies
• Delete cookies after each browsing session
• Set cookie preferences for specific websites

7.2 Browser-Specific Instructions

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Manage and delete cookies

Note: Blocking or deleting cookies may affect website functionality and your user experience.

8. Withdrawing Cookie Consent

You can withdraw your cookie consent at any time by:

• Clearing your browser cookies and revisiting our website to update your preferences
• Using your browser's cookie management tools to delete specific cookies
• Contacting us at cookies@croquetoverview.my to request cookie preference reset
• Using browser privacy mode/incognito mode (cookies are automatically deleted after each session)

9. Third-Party Cookie Services

We use the following third-party services that may set cookies:

• Google Analytics: For website traffic analysis. Privacy Policy
• Google Ads: For advertising and remarketing. Privacy Policy

These third parties have their own privacy policies and cookie policies that govern their use of your data.

10. Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your privacy choices through our cookie consent mechanism.

11. Mobile Device Identifiers

When you access our website through a mobile device, we may collect device identifiers similar to cookies. You can control these through your device settings:

• iOS: Settings > Privacy > Advertising > Limit Ad Tracking
• Android: Settings > Google > Ads > Opt out of Ads Personalization

12. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we use cookies.

13. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact:

Email: cookies@croquetoverview.my
General Inquiries: hello@croquetoverview.my
Address: Kuala Lumpur, Malaysia